Credit card information will no longer be saved automatically. A patron can opt-in to have their credit card information saved online by selecting the Save Payment Information checkbox during their next order. Credit card information can also be saved onto a constituent’s record by Tessitura users with an EMV device within the constituent record or by users with Secure Deviceless Entry during a transaction.

Note: It is important to add credit cards to the household record and not the individual record, as any contributions or ticket orders will be processed on the household record.

To Add a Credit Card Account from an EMV Device

1. From the Constituent record, go to the Payment Information: Credit Cards screen.
2. Click the Add New Credit Card button to start a new account entry.

1. From the Payment Method Group dropdown, select the Saved payment method for your organization (ex. LP Saved).
2. If the user is present with their card to insert into the device, click the Add EMV Token button to active your EMV device in card-present mode. If the user is not present, click the Add MOTO Token button to activate your EMV device in keyed entry mode. Follow the instructions on the device once it is active.
3. Click Save and Close to save the account.

To Add a Credit Card Account from an EMV Device

1. Enter the account information.
2. Check the Save For My Next Payment checkbox.
3. Click Pay.

To Use a Saved Credit Card Account

1. When the payment dropdown opens, select the saved payment method type followed by the card brand (for example, LP Saved Visa). You should see an asterisk next to the Accounts button indicating that there is a saved credit card on file.
2. Click the Accounts button to open the Constituent Accounts window. Select the card to be charged and click OK.
3. Click Apply Payment to charge the card.